Refund & Cancellation Policy

• A deposit is required to confirm all bookings (tours and transportation services).
• Deposits are non-refundable unless otherwise stated.
• The remaining balance is due on the day of the excursion or as agreed.

48 hours or more before scheduled service

• Eligible for a full refund (excluding deposit) or rescheduling at no additional cost.

• Guests may reschedule once at no additional cost if requested at least 24 hours in advance, subject to availability.
• Additional changes may incur a fee.

• If Brooks Tours JA cancels a booking due to weather, safety concerns, or unforeseen circumstances:
• Guests will receive the option of a full refund (including deposit) or rescheduling.

• A grace period of 15–20 minutes is allowed.
• Late arrivals beyond this time may result in a shortened tour or be considered a no-show, with no refund.

• Cancellations for airport transfers or private transportation follow the same timeline as above.
• Flight delays should be communicated promptly; we will make reasonable efforts to accommodate adjustments.

• Approved refunds will be processed within 5–10 business days via the original payment method.
• Processing times may vary depending on the payment provider.

• Exceptions may be considered in cases of medical emergencies or documented travel disruptions, at management's discretion.