Terms & Conditions

By accessing and using the services of Brooks Tours Jamaica ('Company', 'we', 'us', or 'our'), you accept and agree to be bound by these Terms and Conditions and our Privacy Policy.

These terms constitute a legally binding agreement between you and Brooks Tours Jamaica, a company registered under the laws of Jamaica.

If you do not agree to these terms, you must not use our services or website.

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

'Services' refers to all tour packages, transportation services, excursions, and related activities offered by Brooks Tours Jamaica.

'Customer', 'you', or 'your' refers to the individual or entity booking our services.

'Booking' means any confirmed reservation for our services.

'Tour Date' refers to the scheduled date(s) for the booked service(s).

'Force Majeure' includes acts of God, natural disasters, government actions, war, terrorism, civil unrest, strikes, or any other events beyond our reasonable control.

All bookings are subject to availability and confirmation by Brooks Tours Jamaica.

A booking is only confirmed upon receipt of the required deposit or full payment, as specified at the time of booking.

Prices are quoted in United States Dollars (USD) unless otherwise stated.

Full payment is required at least 7 days before the tour date unless alternative arrangements have been made.

We accept payment via credit card, debit card, bank transfer, or other methods as specified on our website.

All payments are processed securely through our payment partners.

A receipt will be issued for all payments received.

Prices may be subject to change due to currency fluctuations, fuel surcharges, or government-imposed taxes and fees. You will be notified of any such changes before final confirmation.

Participants must meet age, health, and fitness requirements as specified for each tour.

You must disclose any medical conditions, disabilities, or special requirements at the time of booking.

Pregnant women should consult their doctor before booking adventure activities.

We reserve the right to refuse service to any person who appears intoxicated or under the influence of drugs.

Participants must follow all safety instructions provided by our guides and staff.

Failure to comply with safety requirements may result in removal from the tour without refund.

Customers are responsible for ensuring they have valid travel documents, including passports and visas if required.

Cancellations made more than 48 hours before the tour date are eligible for a full refund minus a 10% administrative fee.

Cancellations made 24-48 hours before the tour date are eligible for a 50% refund.

Cancellations made less than 24 hours before the tour date are non-refundable.

No-shows without prior cancellation are non-refundable.

In case of cancellation by Brooks Tours Jamaica due to circumstances within our control, you will receive a full refund or the option to reschedule.

Weather-related cancellations are subject to our discretion based on safety considerations.

Refunds will be processed within 7-10 business days to the original payment method.

For detailed information, please refer to our separate Refund Policy.

Requests to change tour dates must be made at least 48 hours in advance and are subject to availability.

A rescheduling fee of USD $25 per booking may apply.

We reserve the right to modify tour itineraries, schedules, or substitute service providers due to operational requirements.

In the event of significant changes, you will be notified as soon as possible and offered alternatives or a refund.

Changes requested less than 24 hours before departure may be treated as cancellations.

Brooks Tours Jamaica carries public liability insurance as required under Jamaican law.

Participation in tours and activities is at your own risk.

We are not liable for injury, loss, damage, or delay arising from circumstances beyond our control (Force Majeure).

Our liability for any claim arising from our services is limited to the amount paid for the specific service.

We strongly recommend that all customers obtain comprehensive travel insurance covering medical expenses, trip cancellation, personal injury, and loss of belongings.

Customers are responsible for their personal belongings at all times.

We are not responsible for items lost, stolen, or damaged during tours.

Our liability does not extend to the actions of third-party service providers.

We may take photographs or videos during tours for promotional purposes.

By participating in our tours, you consent to the use of your likeness in our marketing materials.

If you do not wish to be photographed, please inform your guide at the start of the tour.

You retain all rights to photographs you personally take during tours.

Professional photographs may be available for purchase after the tour.

Customers must behave respectfully towards guides, staff, other participants, and local communities.

Abusive, threatening, or disruptive behavior will not be tolerated.

We reserve the right to remove any participant whose behavior is deemed inappropriate without refund.

Damage to property or equipment caused by customers will be charged to the responsible party.

Illegal activities, including drug use, are strictly prohibited and will result in immediate removal and potential legal action.

Customers must respect local customs, traditions, and environmental regulations.

All tours are conducted in accordance with Jamaican health and safety regulations.

Safety equipment is provided where required and must be worn at all times.

Customers must report any injuries or incidents to guides immediately.

We maintain first aid equipment and trained staff on all tours.

In case of medical emergency, you authorize us to arrange necessary medical treatment at your expense.

COVID-19 and other health protocols will be implemented as required by government authorities.

All content on our website, including text, images, logos, and design, is protected by copyright and owned by Brooks Tours Jamaica.

You may not reproduce, distribute, or use our intellectual property without written permission.

Our company name, logo, and branding are registered trademarks.

Unauthorized use of our intellectual property may result in legal action.

We collect and process personal information in accordance with our Privacy Policy and the Data Protection Act of Jamaica.

Your personal information will be used solely for providing services and may be shared with third-party service providers as necessary.

We implement appropriate security measures to protect your data.

You have the right to access, correct, or delete your personal information.

Please refer to our separate Privacy Policy for detailed information.

These Terms and Conditions are governed by the laws of Jamaica.

Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Jamaica.

We encourage customers to contact us directly to resolve any issues before pursuing legal action.

Alternative dispute resolution methods, including mediation, may be pursued by mutual agreement.

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full effect.

Some tours may include services provided by third parties (e.g., attractions, restaurants, transport providers).

We carefully select our partners but are not responsible for the quality or safety of third-party services.

Complaints regarding third-party services should be directed to the service provider.

We will assist in facilitating communication with third parties where appropriate.

We strive to accommodate special requests, including dietary restrictions and accessibility needs.

Special requests must be communicated at the time of booking and are subject to availability.

While we make every effort to fulfill requests, we cannot guarantee accommodation in all cases.

Additional charges may apply for certain special accommodations.

Please contact us directly to discuss specific accessibility requirements.

Group bookings (10+ persons) may be eligible for discounted rates.

One designated person must act as the group leader and is responsible for communication and payments.

Group leaders are responsible for ensuring all participants are aware of these terms.

Minimum numbers may apply for certain group tours.

Special terms may apply to corporate or educational group bookings.

Important information regarding your booking will be sent via email and/or SMS.

You are responsible for ensuring we have your correct contact information.

We may contact you for feedback or promotional purposes unless you opt out.

Emergency contact information should be provided at the time of booking.

Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.

Promotional codes must be applied at the time of booking and cannot be retroactively applied.

Vouchers and codes cannot be combined unless explicitly permitted.

Vouchers are non-refundable but may be transferable.

Lost or stolen vouchers cannot be replaced.

Minimum age requirements vary by tour and will be clearly stated in the tour description.

Children must be accompanied by a responsible adult (18+ years).

Age verification may be required for certain activities.

We reserve the right to refuse service if age requirements are not met.

For questions regarding these terms or our services, please contact us:

Company: Brooks Tours Jamaica

Phone: 876-279-7684

Email: info@brookstours.com

We aim to respond to all inquiries within 24-48 hours during business days.